Jewelry Customization

We advocate nature and diversified beauty.

All of our products are made from 100% recycled gold and silver. We stand for a conflict free diamond policy and only purchase diamonds and gemstones through respected suppliers who adhere to our strict zero tolerance policy.

We don't accept any lab created diamonds or gemstones. All the diamonds, gemstones, pearls used in our jewelry are inartificial. As they are nuturally born, they would not be perfect.

Like many businesses we are not perfect but we constantly thrive to improve ourselves for a greener, fairer future. 

In the unlikely event you would not be satisfied by our products, do not hesitate to reach us.

• For in-stock items, they will be shipped within 1 business day.
• For products that require ordering and production, considering the production cycle, they are generally shipped within 4 to 8 weeks. If you need the items faster, please contact us, and we will do our best to assist you.
• For customized orders, the delivery time varies due to differences in design styles and production processes. We will confirm the specific delivery time with the customer after the design is completed.

The delivery time for packages depends on the shipping destination. We can only provide an estimated delivery time after the items are shipped. After shipment, logistics transportation is beyond our control and is affected by various factors such as weather and postal systems. All orders are shipped via global express delivery and come with full insurance. Typically, the logistics cycle for international packages is 2-10 business days, and within Europe, it is 1-3 business days. Once the package is dispatched, we will provide the tracking number.

Duties, taxes, and VAT for international orders are not included in the checkout total. Payment of any duties, taxes, and VAT is the responsibility of the recipient. We will provide necessary assistance within our capabilities.

For more information, please refer to our shipping policy or contact us directly.

We understand that purchasing jewelry can be a stressful experience, especially when shopping remotely. We sincerely hope you love our jewelry creations. To ensure your complete satisfaction and make trying on jewelry at home a comfortable experience, you can contact us for an exchange or return within 7 business days of receiving the item.

Please note that earrings, customized items, and personalized products are not eligible for exchange or return.

For more information, please refer to our return and exchange policy or contact us directly.

Easy ways to keep your jewelry at its shiny best:

• Avoid exposure to any chemicals products, such as perfume and cosmetic products.
• Remove your jewelry when bathing or swimming. Avoid contact with chlorine, sand and saltwater.
• Take them off before doing any exercise or physical activity to keep them away from extra knocks and sweat.
• Do not wear them while sleeping to avoid accidental damage.
• Store them in a clean, dry and cool place. Avoid extreme temperatures and direct sunlight.

For more detailed information, please refer to our Jewelry Care Guide.

We have full confidence in the quality of our jewelry creations and provide an after-sales service guarantee:

• We offer one free ring resizing.
• Free repairs are provided for damages caused by quality issues.
• For repairs or refurbishments not caused by quality issues, even years after purchase, you can still contact us for service. Upon receiving the jewelry, we will inspect it and provide a cost estimate after determining the repair plan.

All our pieces are handmade, and natural gemstones and pearls used may have slight variations in color and size. The metal hardness of gold and silver is relatively low, and daily wear may result in scratches, which is entirely normal. Every slight variation during wear adds a personal touch to your jewelry and is not considered a manufacturing defect.

For more information, please refer to our after-sales policy or contact us directly.