Exchanges & Returns

We are well aware that buying jewelry can be a stressful time, especially when it is done from a distance.

To allow you to try on your jewel at home and to be sure that it gives you complete satisfaction, we offer you the possibility to return your jewel to us for a refund within 7 days after receiving it.

  • RETURN TYPES

    1. Complete return: You have purchased one or several jewels and wish to return all of them for a refund.
    2. Partial return: You have purchased several jewels and wish to return part of them for a refund.
    3. Exchange: You are not satisfied with the jewel you received and wish to exchange it for another ZWonder model.

  • CONDITIONS FOR RETURN

    Your demand of return or exchange could be accepted only if these conditions are respected:

    • The jewel is in perfect condition and has not been worn.
    • Earrings, customized products and personalized products cannot be returned/exchanged.
    • The ZWonder ribbon attached to your jewelry is always in perfect condition and has not been damaged.
    • The jewel was not previously sent back for a discount.
    • Your previous purchase was not the subject of a final return.
    • In case of an order with several pieces of jewelry, the final return can only apply to one piece of jewelry (this condition has been established to prevent abuse).
    • The jewel has been returned within 7 days of receipt - the postmark being proof - as the expression goes.

  • NOTES FOR RETURN

    • You have 7 days after receiving your package to request an exchange or a return.
    • In any case, the products that will be returned must be in perfect conditions and show no evident signs of being used, or else no return will be carried out.
    • You will receive the refund through the same payment method used by purchasing. This refund can be made up to 30 days after receiving your parcel. Please note that the shipping costs of the original order are excluded from the amount to be refunded.
    • ZWonder Fine Jewelry will not be responsible for any loss of the package during its shipment. It will be the customer’s responsibility to ensure that the package arrives in our facilities in perfect conditions.
    • In case the order contains promotional products, these must be returned if, due to the return, the order does not fulfil with the conditions of the promotion.
    • In case the original purchase certificate is not being returned, the customer is liable for an additional €100 (deducted from the amount being refunded).

  • THE PROCEDURE TO FOLLOW

    To exchange/return your jewel(s), please contact us before sending back your jewels.

    Your request will be treated within 24-48 hours. You will then receive all the instructions to follow by email.

    Items sent back to us without first requesting a return will not be accepted.
Contact Us

Click to view the full return and refund policy.

Exchange & Return Policy